Visual flow builder
Drag, drop and connect blocks; positions are saved as you go.
Included in WhatsApp Ordering Bot
Let customers order on WhatsApp — without a person typing replies
Build a WhatsApp ordering bot with a visual flow builder. Customers browse your live menu, fill a cart, check out and ask where their order is — and the bot hands the chat to your team when it needs a human.
15 building blocks in the flow builder4 trigger typesOfficial WhatsApp Cloud APINo code visual drag-and-drop builder
The basics
What is a WhatsApp ordering bot?
A WhatsApp ordering bot is an automated assistant on your restaurant’s WhatsApp number. It greets customers, shows the menu, takes their order and answers routine questions — without a staff member typing every reply.
Zestia’s bot is built on the official WhatsApp Business Platform. You design it in a visual flow builder, it reads your live menu, and checkout creates a real order in the POS and on the kitchen display.
WhatsApp Ordering Bot at a glance
- Built on the official WhatsApp Business Platform (Cloud API)
- Menu, items and prices pulled live from your Zestia menu
- Cart and checkout create real orders in POS and KDS
- Customers can check their order status any time
- Escalate to a human in the shared inbox when needed
A bot that actually takes orders
01 / 09
Live menu
Dynamic menu and item blocks read straight from your Zestia menu.
Included in WhatsApp Ordering Bot
Cart & checkout
Customers build a cart and place a real order in chat.
Included in WhatsApp Ordering Bot
Order status
Answer “where is my order?” automatically.
Included in WhatsApp Ordering Bot
Human hand-off
Escalate the conversation to your team in the shared inbox.
Included in WhatsApp Ordering Bot
Conditions & actions
Branch the conversation and trigger actions from answers.
Included in WhatsApp Ordering Bot
Delays
Pace messages naturally instead of sending a wall of text.
Included in WhatsApp Ordering Bot
Bot analytics
See how your flows are performing.
Included in WhatsApp Ordering Bot
Official API
Runs on the WhatsApp Business Platform, not an unofficial workaround.
Included in WhatsApp Ordering Bot
Flow builder
Design conversations, not code
Drag blocks onto a canvas and connect them: messages, questions, media, buttons, numbered menus, conditions, delays and actions. Start a flow on the first message, on a keyword, from a menu option, or as the fallback.
- Messages, questions, media, buttons and numbered menus
- Conditions, actions and timed delays
- Welcome, keyword, menu-option and fallback triggers
- Flow analytics for every bot
Ordering in chat
From “hi” to a kitchen ticket
Dynamic menu blocks read your categories and items directly from Zestia, so the bot never shows a stale price. Customers add items to a cart, review it and check out — and the order appears in POS and on the KDS like any other.
- Browse categories and items from your live menu
- Add to cart, view cart and checkout blocks
- Order status check for “where is my food?” messages
- Escalate-to-human block hands the chat to your team
How it works
Up and running in 3 steps.
No installers to babysit and no special hardware — sign up, set up and start taking orders.
Start step 1- 1Step 1
Connect your WhatsApp Business number
Link your number through the official WhatsApp Business Platform from Channels settings.
- 2Step 2
Build or adapt a flow
Add a welcome flow with menu browsing, cart and checkout, plus keywords for common questions.
- 3Step 3
Go live
Customers message you, the bot takes the order, and the kitchen gets the ticket. Your team steps in only when escalated.
Why WhatsApp Ordering Bot
What changes when you switch to Zestia WhatsApp Ordering Bot.
Orders while you’re busy
The bot takes orders during the rush, so the phone and chat never hold up service.
Accurate orders
Customers pick from your live menu — no misheard items or outdated prices.
People when it matters
Complex requests escalate to your team in the inbox with the full history.
Try WhatsApp Ordering Botfree for 30 days.
No card required. No setup fee. Cancel anytime.
Yes. Zestia connects through the official WhatsApp Business Platform (Cloud API), not an unofficial gateway.
No. Dynamic menu blocks read your categories, items and prices from the same Zestia menu your POS uses.
An escalate-to-human block hands the conversation to your team in the omnichannel inbox, with the full chat history.
Yes. Checkout in the bot creates a real order that appears in the POS and on the kitchen display.
The WhatsApp ordering bot is included in the Professional and Enterprise plans, together with the omnichannel inbox.
Works together
Pairs well with
Omnichannel Inbox
WhatsApp, Instagram and Messenger conversations in one shared inbox, with canned responses and auto-replies.
Part of Order channels
Online Ordering
Your own branded ordering page with a QR menu, delivery zones, order tracking and your own domain.
Part of Order channels
Kitchen Display
Every order from every channel lands on one live kitchen screen. Bump items as they are cooked, recall mistakes and track prep times.
Part of Front of house