Connected through the official WhatsApp Business Platform.
Included in Omnichannel Inbox
Every customer message in one shared inbox
WhatsApp chats, Instagram DMs and Facebook Messenger — plus comments on your posts — arrive in one inbox your whole team can work from. Assign conversations, reply with saved answers, and let auto-replies cover the quiet hours.
3 messaging channels in one inbox4 auto-reply trigger typesLive new messages without refreshingShared one inbox for the whole team
The basics
What is an omnichannel inbox for restaurants?
An omnichannel inbox brings customer messages from several platforms into one shared workspace. Instead of checking WhatsApp, Instagram and Facebook on different phones, the whole team works from one list.
Zestia’s inbox connects WhatsApp, Instagram DMs and Facebook Messenger — plus comments on your posts — with assignment, canned responses and auto-replies built in.
Omnichannel Inbox at a glance
- WhatsApp, Instagram and Facebook Messenger in one place
- Instagram and Facebook comments alongside direct messages
- Assign and transfer conversations between team members
- Canned responses organised by category
- Auto-replies for keywords, first messages and after hours
Built for busy service, not call centres
01 / 08
Instagram & Messenger
DMs and post comments from Instagram and Facebook.
Included in Omnichannel Inbox
Shared inbox
One list for the whole team, with live counts per folder.
Included in Omnichannel Inbox
Assign & transfer
Give every chat an owner and hand it over between shifts.
Included in Omnichannel Inbox
Canned responses
Saved answers grouped by category, one click to insert.
Included in Omnichannel Inbox
Auto-replies
Keyword, intent, first-message and after-hours rules.
Included in Omnichannel Inbox
Priorities
Flag urgent conversations so they are handled first.
Included in Omnichannel Inbox
Bot hand-off
The WhatsApp bot escalates to the inbox when a person is needed.
Included in Omnichannel Inbox
Team inbox
No more passing the phone around
Conversations from every connected channel land in one list with counts per folder. Assign a chat to a teammate, transfer it when shifts change, and resolve, reopen or archive as you go.
- Open, resolved and archived views with live counts
- Assign and transfer conversations between staff
- Conversation priority to surface urgent chats
- Bot hand-offs arrive with the full history
Automation
Answers that send themselves
Save your best answers as canned responses and insert them in a click. Auto-reply rules respond on keyword or intent matches, greet first-time messages, and tell late-night customers when you open.
- Canned responses grouped by category
- Keyword and intent-match auto-replies
- First-message greetings
- After-hours replies outside your opening times
How it works
Up and running in 3 steps.
No installers to babysit and no special hardware — sign up, set up and start taking orders.
Start step 1- 1Step 1
Connect your channels
Link WhatsApp, your Instagram account and your Facebook page from Channels settings.
- 2Step 2
Set up replies
Add canned responses and auto-reply rules for greetings, FAQs and after hours.
- 3Step 3
Work as a team
Assign chats, reply from one screen and resolve conversations as orders are confirmed.
Why Omnichannel Inbox
What changes when you switch to Zestia Omnichannel Inbox.
Faster replies
Saved answers and auto-replies cut response times for menus, hours and directions.
Clear ownership
Every conversation has an owner, so no message is answered twice — or never.
Nothing missed
Comments and DMs from every channel land in one list with live counts.
Try Omnichannel Inboxfree for 30 days.
No card required. No setup fee. Cancel anytime.
WhatsApp (via the official WhatsApp Business Platform), Instagram direct messages and Facebook Messenger. Comments on your Instagram and Facebook posts come in too.
Yes. Conversations can be assigned and transferred between team members, and permissions control who can view, reply, manage and assign.
Yes. Auto-reply rules can respond outside opening hours, greet first-time messages, and answer keyword or intent matches.
The bot handles routine ordering and questions. When a flow escalates, the conversation appears in the inbox with the full history.
The omnichannel inbox is included in the Professional and Enterprise plans, together with the WhatsApp ordering bot.
Works together
Pairs well with
WhatsApp Bot
Customers browse the menu and order right inside WhatsApp, while the bot handles the routine questions for your team.
Part of Order channels
Online Ordering
Your own branded ordering page with a QR menu, delivery zones, order tracking and your own domain.
Part of Order channels
Reports & Analytics
Sales, profit & loss, tax, staff and kitchen reports — for a single branch or every location side by side.
Part of Back of house