This Refund Policy explains the terms under which Zestia ("we", "us", or "our") issues refunds for our subscription services. By subscribing to Zestia, you agree to this policy.
1. Subscription Plans
Zestia offers monthly and annual subscription plans. All plans are billed in advance and provide access to the platform features associated with the selected tier for the duration of the billing period.
2. Free Trial
New accounts may include a free trial period. No charge is made during the trial. If you cancel before the trial ends, you will not be charged. If you do not cancel, your subscription will automatically convert to a paid plan at the end of the trial period.
3. Cancellations
You may cancel your subscription at any time from your account settings. Upon cancellation, your access to paid features will continue until the end of your current billing period. We do not provide prorated refunds for partial billing periods.
4. Refund Eligibility
We offer a full refund if you request one within 14 days of your initial purchase (first-time subscribers only). To request a refund, contact us at [email protected] with your account email and reason for the refund. Refund requests beyond the 14-day window are evaluated on a case-by-case basis.
5. Annual Subscriptions
Annual subscriptions are eligible for a full refund within 14 days of purchase. After 14 days, annual subscriptions may be refunded on a prorated basis at our discretion, minus any discounts applied at the time of purchase.
6. Upgrades and Downgrades
When upgrading your plan, you will be charged the prorated difference for the remainder of your billing period. When downgrading, the new rate will apply at the start of your next billing period. No refunds are issued for plan downgrades.
7. Service Disruptions
If Zestia experiences a significant service outage or disruption that materially affects your ability to use the platform, you may be eligible for a service credit or prorated refund. Contact our support team to report any service issues.
8. Payment Disputes
If you believe you have been charged in error, please contact us at [email protected] before initiating a chargeback with your payment provider. We will work with you to resolve the issue promptly.
9. How Refunds Are Processed
Approved refunds are processed to the original payment method within 5–10 business days. The exact timing depends on your payment provider. All payments are processed through our merchant of record partner, and refunds are subject to their processing timelines.
10. Changes to This Policy
We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of the Services after any changes constitutes acceptance of the revised policy.
11. Contact Us
If you have questions about this Refund Policy or need to request a refund, please contact us at [email protected].